ONLINE SURVEY MONITORING

With the correct tools for monitoring the studies in progress on the internet in real-time, it becomes easy to verify the overall performance of the survey while it is taking place.

PERFORMANCE - QuestManager sends out up to 100,000 emails per hour and controls the distribution of each message in real-time.

TOTAL CONTROL - On a single panel, you can check:

• Emails delivered;
  


• Emails undelivered;
  


• Those who viewed the deliveries;
  


• Those who completed the survey in full;
  


• Those who abandoned the survey;
  


• Those who saved the interview for later;
  


• Interviewee with discarded or disqualified participation.

RE-DELIVERIES - The above information allows re-delivering emails based on any delivery diagnostic. You can re-send invitations to those who have viewed them, but who have never participated. If needed, you can change the appeal of your invitation with each re-delivery to further encourage participation.

• CONTROLLED SCALABILITY - QuestManager gives you total control over your telephone survey anywhere in the world, regardless of the number of operators taking part in the field work.
  


• OPERATORS' PERFORMANCE - General performance and volume control of the operator’s interviews, either individual and by group.
  


• INTERVIEW TRANSFER - Interview (controlled by supervisor) transfer among operators, prioritizing incomplete registers or ones in need of urgent attention.
  


• OCCURRENCES CONTROL - Verification of complete telephone call occurrences history.
  


• PERSONALIZED APPROACH SCRIPTS - Standardization of texts/scripts that the operators will read to each group or sample of interviewees.
  


• COMMENTS ON THE APPROACHES - Storage of comments made by the operators detailing every approach and made available for other interviewers.
  

As there is no emailing, these collection modes have no field delivery control. However, QuestManager provides information in real-time on the progress and performance of the study.

• QUOTA CONTROL - Volume of respondent participation by sample or quota;
  


• BROWSER AND SOURCE IP - Browser/IP control.
  


• CAPTCHA CONTROL – The Captcha system helps avoid online fraud (a system consisting of a distorted sequence of numbers and letters for the user to type in before registering into a service or sending e-mails).
  


• IDENTIFICATION VS. ANONYMITY - Login control for identified or anonymous participation.
  


• LOGIN CONTROL BY URL - Login control by URL parameters. To simplify, the questionnaire automatically logs in the respondent using the information supplied for the login and password of the visited website where this respondent is already registered (optional).