SURVEY DATA COLLECTION

Once a questionnaire is designed as well as a base register with samples and organized quotas, the questions need to be sent to the respondents that will participate in the survey. QuestManager is the only survey software that provides up to six mixed modes of survey data collection. With only one programming structure we can apply the study simultaneously to all the distribution channels.

QuestManager allows the use of all survey collection modes at the same time during the course of the study. The interviewer may start a CATI survey using the Call-Center option, and then later request that the operator authorize the same questionnaire that was started on the phone to be set by email (CAWI Survey). Or the operators can contact the clients who still have not finished the questionnaires and send them emails.

• CATI  = Computer Assisted Telephone Interviewing
  


• CAWI = Computer Assisted Web Interviewing
  


• CAPI = Computer Assisted Personal Interviewing
  

TELEPHONE SURVEY (CATI) – QuestManager permits you to conduct an interview over the phone registering one, two, three or even hundreds of simultaneous operators. And what’s more, you do not need to install anything in your computer, as everything is done over the internet. This technology makes hiring CATI interviewers based anywhere in the world, and in multiple languages, to do the same research project possible.

For example: if a company in Argentina needs to interview people in Australia, they simply need to hire a Call-Center in Australia to avoid making international and long distance calls, therefore drastically reducing costs by making only local calls. The same example is valid for cases involving towns and counties. In order for interviewers to access the CATI software after registering in the system, all they need is a login and password for the “operating module”. Simple and fast!

The management of the interviews happens automatically on the internet. Controlling quotas, samples and monitoring any operator or group of operators is done remotely and in real-time. The survey administrator not only has access to the group performance in the field, but the survey administrator is also able to control the distribution. It’s simply the most completeweb based CATI software for telephone surveys on the market!

EMAIL SURVEY (CAWI) – The application of online surveys by email is a quick and economical collection mode. QuestManager has a trigger capable of sending 100,000 emails per hour, in addition to offering full distribution control, calculating delivery volumes, failed deliveries, previews and automatic re-deliveries.

The e-mail survey module is able to identify, in real-time, who has visualized, started, or completed the questionnaire. As well as which emails have bounced back, the reason for the failure, and other diagnoses. The software makes it possible to re-send the questionnaire based any of the above mentioned results. In other words, you are able to re-send your questionnaire a few days later to the specific group of people who have visualized it, but who have not yet completed the online survey.

WEB SURVEY (CAWI) – QuestManager is a professional online survey software that can be used with any internet browser regardless of the hardware. All you have to do is create the access link to the questionnaire in the web link module and make it available on a number of sites or send it manually by email. In addition to the standard survey control, the system will also register the respondent’s IP, the origin of the link and the browser used by the interviewer.

QuestManager also allows integrated online survey work. In other words, the incomplete interviews done online can be continued by telephone without any additional development. The CATI module of the software accesses the incomplete questionnaires at the exact place where they were interrupted.

MOBILE SURVEY (CAPI) – QuestManager operates your questionnaires through any internet browser. All you need is a PalmTop or SmartPhone connected to the internet, to manage collections at any time, while enjoying all the benefits of standard online survey. There is no need to store anything in the collectors.

Start to innovate right away! The main models of SmartPhone and PalmTop that are currently found in the market can be used as collectors in external surveys, since they are connected to the internet (3G, GPRS and Wi-fi) and have good browsers (we recommend MS Internet Explorer and Opera Mini).

KIOSK SURVEY (CAWI) – This is ideal for studies conducted in places where there is no internet access. Providing electronic kiosks in areas where there is a constant stream of people such as malls, factories, or even on the street, is a way to take the survey to the public. With one or more computers connected to the internet during the whole operation, you can measure the performance of the study in real-time.

Kiosk survey application can also be followed by a marketing strategy to bring the brand and consumer closer. The possibilities for promotional events are unlimited and, with QuestManager, your market research results will be fast and reliable.

PAPER SURVEY – QuestManager can be used for entry of data collected from paper surveys, ensuring that all studies are concentrated within a single survey software.Considering that sometimes, paper is essential, the system allows the qualification of web links for as many administrators as needed. Thus, the information will be transferred rapidly inside the system, where the details will be measured and consolidated.